I am repeat customer and I can't express how great the customer service is with Glass America and they have great prices. Both the customer rep and the technician, Jim, were both very personable. Jim did a very professional job. He was highly skilled and very proficient at his job. I highly recommend them. Thanks!
Lisa R, Colorado Springs, CO
read moreVery pleased
Zelda Smith S, Jacksonville, FL
read moreJust wanted to say "thank you" for the wonderful customer service provided to me through Exeter Glass. Robin was the "best" when it came to taking care of my questions and scheduling the installation of my new windshield. Robin sent out a representative from the company to my home the day I made the call to make sure that the Continue Reading
Sue G., Kittery, ME
read moreGreat service. Our technician was very friendly and did great work.
Mark Hayes H, Baltimore, MD
read moreDavid was Outstanding!
Gen Dempsey Kee D, San Antonio, TX
read moreKeith Newbauer took the time to answer questions, informed us of the drive away time and explained needed information. We were very pleased with the accommodating service.
Jane H., North Canton, OH
read moreGreat experience. Very prompt arrival and quick service! I feared we may be waiting around all day but not at all. Thank you for great service esp on Christmas Eve!
Margaret L, Chicago, IL
read moreBen, the Glass Tech, was very helpful in calling this morning and letting me know he was able to put me first on his list and would be able arrive in twenty minutes. Saving me time and travel to the shop. I previously was scheduled for a 3pm appointment today at the shop location and was very pleased [site] came Continue Reading
Alcides S., Chicopee, MA
read moreYou folks do nice, neat, and competent work with talented, skillful, and pleasant technicians. This was my second window replacement and both were pleasant experiences.
Albert W., Woburn, MA
read moreExcellent replacement job, courteous and knowledgeable technician. I'm well pleased.
Paul C., Chicopee, MA
read moreDear Mr. Rohlfing, Today, [site] came out to make a service call to replace my front windshield of my Lexus LS 400 which had been broken by a rock for the 3rd time in as many years. I was going to take it to the Lexus Dealer, but Linxus would not allow the repair. When I called my State Farm Continue Reading
Tyndale C., Laurel, MD
read moreDid a great job!
Ron Z, Merrillville, IN
read moreKathy, the CSR, was very knowledgeable, polite and kind. Also, John, the auto glass tech who installed the windshield, was prompt, efficient and very respectful.
Linda S., New Haven, CT
read moreJeremiah, the tech, was great! Very friendly, fast & efficient. I can see clearly now. Thanks!
Sandy B., Denver, CO
read moreThe process was easy, from start to finish! The techs were professional, friendly and fast. They cleaned up after themselves and also cleaned up the glass from there the window broke! I would definitely recommend Glads America to anyone in need!!
Richard Hartman H, Virginia Beach, VA
read moreMichael S., the installer, did a terrific job. He arrived on time and completed job successfully. He was pleasant and courteous as well. Would recommend again.
Linda M., New London, CT
read moreThe technician who worked on my car was so professional and friendly.
Vlatko D, Merrillville, IN
read moreMike did a great job! Very fast and professional!
Desiree B, Owasso, OK
read moreI had my windshield replaced by John and he did an ABSOLUTE FABULOUS JOB!! Accommodated me due to my work schedule and explained what he was doing before he did it. WONDERFUL SERVICE!! I would HIGHLY recommend [site]. THANK YOU for a very positive experience!!!
Tricia B., Tampa, FL
read moreMatt was very nice, prompt, and had a great attitude despite the rain!
Renee Thompson T, Laurel, MD
read moreBrad did a great job with the installation and was very friendly and personable. He is an asset to your company.
Jeff P, Moraine, OH
read moreTech was very friendly and efficient.
Aubrey G, Laurel, MD
read moreAlbert from the Orlando, FL location was absolutely wonderful. We did not have an appointment, but he was able to accommodate us nonetheless. The technician, Luis, did an amazing job and the windshield looks amazing! The customer service was bar none and Albert did everything he could to make it an easy, comfortable time. I highly recommend [site] for any Continue Reading
Jayme C., Orlando, FL
read moreJeffery was awesome, he was on time & very good at his job. He explained about a leak we had & even showed us how to fix it if it happened again. Great technician
Diane M, Bellevue, WA
read moreI was contacted by Shannon at the Hoschton, Ga. location about a referral from my insurance company. I was pleased with her knownledge of the service and the overall commitment to the customer. GOOD JOB!!!
Mike D., Hoschton, GA
read moreCourteous, nice, and called when they said they would; here when they said they would be. WOW ! Great !
Ginger P., North Canton, OH
read moreThe technician that was sent to repair my rear windshield was an awesome person. He installed the rear windshield quickly and efficiently. He did a great job of cleaning the car before and after he was done, and he was a blessing and a joy to have met.
Brent D, Baltimore, MD
read moreOther than my switch got broken, very satisfied customer.Thanks again
Brian Townsend T, Merrillville, IN
read moreGentlemen: Just a note to let you know that we recently received outstanding service from [site] in Murfreesboro, Tennessee. I had a family medical emergency while Mr. Ellis Brandan was installing the windshield on my van. I needed to meet my young daughter at the doctor and was not able to use the van. Mr. Brandan volunteered to take me Continue Reading
John G., Murfreesboro, TN
read moreThank you for coming on short notice especially before we leave for out of town trip.
Staci W, Tampa, FL
read moreKeith worked a miracle for me. I was scheduled to leave Feb 17th and that was the earliest day [site] could schedule my windshield to be replaced. Keith phoned me on Tuesday, the 15th and asked if he could come on Wednesday afternoon. He worked his schedule around my travel plans even though he had a full schedule. I feel Continue Reading
Laura S., North Canton, OH
read moreThe technician, Derrick, was highly skilled, courteous, eager to help, and completed the work expeditiously. He was careful to remove my military base sticker, state inspection sticker, and city tag and place them on the new windshield. I genuinely appreciate his hard work and sensitivity.
Shirley F., Springfield, VA
read moreI've got to say I'm impressed with the workmanship of your tech Bill. Bill had an attention to detail that companies in the past have not. Thanks again!
Zachary S., Hartford, CT
read moreWhen installing the new windshield they found the electronics didn't fit right so they reordered another windshield & reinstalled it, to me that's going above & beyond to satisfy the customer. He would not quit until it was right, Thankyou.
William W, Cookeville, TN
read moreTechnician was quick and efficient. Very friendly and professional
Susan Jimenez J, Naperville, IL
read moreThank you so much, my technician was very kind, friendly, and did an awesome job!
Melissa Mazurowski M, Newburgh, NY
read moreCost was very reasonable.
Douglas Chapman C, Atlanta, GA
read moreThe technician was great. Very personable and trustworthy. The customer service representative was great, too.
Sara E., Lakewood, CO
read moreJohn, my service tech, was awesome! I really enjoyed talking to him while he diligently worked! Awesome guy!
Kyle B, Tampa, FL
read moreI've had many windshield replacements over the years. This was one of the best!
Dennis K, Merrillville, IN
read moreThe entire process was handled with excellent customer service. Helen was very courteous and helpful on the phone. Jim D., my technician, was also very professional and courteous. It was an excellent experience all around. Thank you!
John J., East Hartford, CT
read moreI have nothing but positive comments to make. Wendy at the office handled much of the dealings with my insurance company and Rich, the technician was excellent and professional. From the time I called my Agent, it was all handled within 30 hours without having to leave my home. Need I say more!
Bill G., New London, CT
read moreWhat a pleasant experience. The tech kept using my first name which actually made me feel like he was talking "to" me and not just there to do a job. He explained everything so that I completely understood the procedure. This was A+ service and I will recommend [site] to everyone. Thank you very much.
Sheri H., St. Louis, MO
read moreGene, the glass tech, was very nice and answered any questions I had. He worked fast and cleaned up after. I was very happy with my repair!
Sandy B., Livonia, MI, MI
read moreTechnician was excellent, arrived ahead of schedule and very courteous. Thank you.
Margaret V, Syracuse, NY
read moreVery excellent work! I was also impressed with the overall time it took to finish the job. Two thumbs up!
Al R., Beloit, WI
read moreExcellent service.
Virginia C, Hartford (East Hartford), CT
read moreOur service technician(Joe) showed up to do the repair about 10 minutes after I called. He said he was in the area. That quality of service is really APPRECIATED.
Randy Leifeste L, Kerrville, TX
read moreMy service tech was very nice & courteous
Kathy H, Atlanta, GA
read moreAwesome service
Kenneth Reilly R, Newburgh, NY
read moreJason - my technician was very gracious and flexible making scheduling changes to accommodate my car. Much Thanks!
Tammy A, Phoenix, AZ
read moreThank you!
Marcus M, Huntington, WV
read moretechnician was fine
Frank Workman W, Indianapolis, IN
read moreDonnie was nice on the phone, was willing to adapt to my needs due to the rain, he was quick to get to work, he made me feel comfortable about the whole process from beginning to end. The job was finished in record time and the craftsmanship is amazing.
Nick N, Atlanta, GA
read moreExcellent service. Great job done by tech and fast too.
Robert L, Hartford, CT
read moreI was pleased to know that the technician had over 30 years experience????
James B, Hoschton, GA
read moreJohn, Wendy, & Kathy could not have been any more helpful & professional - a great experience ... and the replacement windshield made the whole car seem like it was new! I will happily share my experience with my friends & neighbors!
Eve S., New London, CT
read moreExcellent service and quality work
Tim Minneci M, Buffalo, NY
read moreThe windshield looked good when finished. I haven't driven the car yet, so can't comment on wear and tear, but it should be good.
Connie C, Johnson City, TN
read moreTechnician truly made this bad experience of broken window into a pleasant one.
Irvin K, Chicopee, MA
read moreBrian was very nice and made sure that I was aware of the Safe Drive Away Time. I was very happy with Brian and [site].
Deborah T., Louisville, KY
read moreYour servicemen Bill E. and Jesse F. were EXCELLENT. In this day and time you can't find people like them. Their expertise, customer service and knowledge was refreshing. I would recommend your service persons and your company to everyone. Thank you for caring enough to hire people like them . My experience was wonderful from beginning to the end starting Continue Reading
Ernestine L., St. Louis, MO
read moreTHANK YOU SO MUCH!!! This was a very painless and pleasant experience! I will recommend you to anyone that needs glass work!
Caroline R., Atlanta, GA
read moreDave is an outstanding employee
Charles L, Buffalo, NY
read moreGive the installer a raise... He's is friendly and fast.... Appearance was clean and professional.
Matt B, Nashville, TN
read moreGreat service, great prices, and fast install! A+++
Barbie S., Manchester, NH
read moreDavid and Mike were absolutely the BEST technicians I could ask for. The first day, David was extremely helpful, very punctual, & went above and beyond the call of duty to ensure that I was understanding what was needed and took time to answer every question with professionalism and know-how. He told me about how long it would take to Continue Reading
Tammy G., Huntington, WV
read moreJoseph was excellent! Efficient and very friendly.
Kaitlin B, Denver, CO
read moreAs a manager myself, I found the Manager/Tech very knowledgeable and very personable. I asked many questions, and he answered all my questions to my satisfaction. In addition, Helen, the Customer Service Rep. was very prompt and efficient. If I had employees like these, it would make my job much easier. Thank you and congratulations on two excellent employees.
Tom M., Hartford, CT
read moreI must admit i was a bit nervous at first having never heard of your company. I was even more skeptical of having to prepay by credit card before services were rendered. I received next day service by a local and very reputable company, and things were done in a timely manner. The technician was very friendly and I am Continue Reading
Dawn H, Atlanta, GA
read moreI was referred by our insurance agency. That worked out very well for me with work being done in our driveway.
Gerald H, Syracuse, NY
read moreThis technician exceeded my expectations! He was so accommodating and friendly and even brought my keys to the location of my appointment!
Monica Nowak N, Denver, CO
read moreI am extremely pleased with the service. GA found my rear window and installed it at my place of employment the same day. With the weekend on us and three days of bad weather ahead, I'm so happy you could get it done.
Don P., Huntington, WV
read moreTech was super nice and courteous!
Dana A, New Haven, CT
read morefast friendly service
Mary Freestone F, Tampa, FL
read moreI was shocked at your willingness to quickly return to repair a gasket that had come off. No questions! Thank you for standing behind your work. Your tech, Steve B., was professional and friendly. I am pleased to be able to compliment you.
William M., Orlando, FL
read moreThis was our second time using your company and will continue to in the future if required. Asked for Jacob again, because he was outstanding the last time. Both Jacob and Brandy were professional and outstanding...Thank you so very much!
Debbie Ranbry L, Baltimore, MD
read moreGlassusa provided prompt, courteous, and efficient service at my home. This service afforded me the opportunity to have my windshield replaced in a convenient and quick manner. It was completely convenient, I was pleased with the service.
Kathy Green G, Atlanta, GA
read moreJames was my technician. I don't usually fill out surveys, but James went above and beyond in my opinion. You don't find that level of service and satisfaction much anymore. Thank you for sending him out. He is a 1st class kind of guy. I hope he goes far in your organization!
Vince N, Chicago, IL
read moreJeremiah was very professional in every sense of the word-by far the best experience I've had with windshield repair/replacement.
Martin M., Lakewood, CO
read moreDevon, the service tech, did a great job, very professional, on time, and finished fast.
Scott D., Winchester, VA
read moreSteve B. was great! He called and told me when he would arrive, and then he called when he was on his way. He was prompt, efficient, careful, and did a great job!
Connie S., Orlando, FL
read moreGreatest service encounter I've had in ages.
Peggy G, Fairview Heights, IL
read moreJohn was extremely accommodating with my schedule. He was friendly and explained everything that needed to be done. He did an outstanding job and I can't thank him enough for bringing a smile to my face and sanity to a chaotic day!
Maureen P., Tampa, FL
read moreThank you for top notch service! A real life savor and I couldn't be happier with the service provided and my technician. You will have my business for life. Thanks again.
Sean R, Baltimore, MD
read moreJim was very courteous and neat. Thank you Jim!
Quail Auto J, Albany Metro, NY
read moreExcellent service delivered as promised.Excellent value.
Herbert E, Tampa, FL
read moreBoth phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!
Megan W., Columbus, OH
read moreWife was very pleased with quality of service and professional details. Thanks
George And Aisha J, Dayton, OH
read moreI called on a Sunday and I was surprised to find someone answer the call. I was very impressed with everyone I talked or meet with. I will be calling you again to do more glass replacement. Thanks.
Patrick S, Murfreesboro, TN
read moreBen was very professional, and knowledgeable. I was having my windshield replaced on my hatchback. My hatchback's door handle had been broken for months, when Ben had the door apart to fix the window, he went out of his way to fix my door handle too! I was very pleased! The extra effort was much appreciated as now I can Continue Reading
Melissa A., Chicopee, MA
read moreJohn was prompt, courteous, fun, and clearly eager to do the job well. He is very experienced and answered all my questions. It was a pleasure doing business with you!
Ann B., Tampa, FL
read moreJohn the Service Technician was great! He actually vacuumed the matts and cleaned up a shoe scuff mark. A very friendly and nice guy.
William H, Tampa, FL
read moreGive Don Pirillo A raise. He returned the call in hours and had the appointment to install the the broken window. The repair crew called to insure the appointment. Showed up when expected and did a great job.
Michele H, Fairfield, CT
read moreMy tech, Rob, was outstanding. he was nice , polite, and thoughtful. He was just a good guy all around. Kudos to him!
Kathy M., Virginia Beach, VA
read moreKris was friendly and did an excellent job.
David A, Las Vegas, NV
read moreBen, the glass tech, went out of his way to assure me he would do a thorough, professional job. He completed on time and took the time to explain everything he had done, which appears as good as he promised. He was VERY THOROUGH, COMMENDABLE and represented [site] well. Excellent Job! Thank you!
Peter R., Chicopee, MA
read moreJust wanted to say "thank you" for the wonderful customer service provided to me through Exeter Glass. Robin was the "best" when it came to taking care of my questions and scheduling the installation of my new windshield. Robin sent out a representative from the company to my home the day I made the call to make sure that the Continue Reading
Sue G., Kittery, ME
read moreI contacted another glass company prior to calling [site]. The price quoted by [site] was quite a bit less. The other company wanted to charge to come to my home to replace the glass in addition to much higher rate for the install. When I stated the price was too high they wanted to negotiate. [site] gave me the best Continue Reading
Patsy H., Indianapolis, IN
read moreI had a horrible experience with the previous company we used and was extremely pleasantly surprised by every aspect of the service that I received by your company. Thank you! Job well done!
Ana Richardson R, Jacksonville, FL
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