At Glass America, service and safety are our top priorities. As a partner in your success, we are committed to making your insured feel confident that you are providing the best, most cost-effective service while protecting their safety and property.
What Is...Safe Drive-Away Time
There is no short cut for a safe windshield installation. Only the best adhesives and proper installation techniques can guarantee the safety performance of a windshield during a collision. Glass America is committed to providing your customers with a safe, convenient auto glass repair or replacement. That's why we have the 1-Hour Safe Drive-Away Time Guarantee; a promise that because of our advance Sika Adhesives, your customer's vehicle will provide maximum protection within one hour of the installation. See the video below to hear from Rhonda, an insurance agents who frequently refers her insured to Glass America:
What is...E-Claims Service
Your customer is driving down the road and gets a broken windshield or someone hits a golf ball through their glass. Of course, they have their agent on speed dial and call you immediately. They ask you to recommend a good Glass Shop, but can't write down a phone number because they're driving. No problem. Go to GlassUSA.com and click Agent Claims Form. All we need is the customer name, phone number, policy number, agency name, and which glass is broken (because it's not always the windshield) and we'll contact your valued policy holder right away.
Dealing With...Glass Network Call Centers
Many insurance companies outsource auto glass claims processing to remote call centers that may be owned by or have special relationships with glass companies.
What happens when you refer you your valued clients to a call center? A recent JD Power Survey indicates that policy holders that interact with their agents have a higher satisfaction rate and improved loyalty than those that were sent to call centers. Find the nearest location to you.
What is...Our Commitment to Convenience
Glass America is committed to being convenient. Order service online or by phone, seven days a week. In most cases, a Glass America technician can service your insured's vehicle the same day, either with our convenient drive-in service or fast mobile service. And, with our One-Hour Safe Drive Away Time Guarantee, we make the whole process quick and painless - so our customers can get on with their lives. We are committed to providing safe and convenient auto glass installation to every customer.
What is...AGRSS validation
AGRSS, the Auto Glass Replacement Safety Standard, is the only recognized standard in the auto glass industy. This standard was developed with the help of the American National Standards Institute (ANSI) in an effort to reduce the number of fatalities and injuries caused by improperly replaced auto glass. AGRSS registered glass shops like Glass America agree to follow strict installation procedures and document all facets of the installation procedure on every replacement. In order to prove compliance with AGRSS, member shops allow an independent Third Party to Validate their compliance with the Standard. Glass America has passed every AGRSS Validation with a 100% score! See the video below about the AGRSS validation process ensuring that your insured's auto glass is installed by technicians that go through rigorous training and testing: