Chances are, this is your first time with a chipped or broken windshield. It’s a process that most people are not familiar with and you probably have a lot of questions. So what do you need to know when looking for a repair/replacement shop? Put your mind at ease, we’re here to help…even if you don’t choose us. At Glass America, we’re drivers too and your safety is our top priority.
Here are some questions to ask when choosing an auto glass company:
Safe Drive Away Time is the amount of time an adhesive requires to reach the level of strength necessary to hold a windshield in place in the event of crash.
Did you know? The adhesive brand used by most auto glass companies requires you wait at least 3 hours before you can drive away safely, and that is with perfect weather conditions - in hot or cold climates, this safe drive away time can be days or even weeks! Glass America ONLY uses adhesive that guarantees a 1-Hour Safe Drive Away Time in almost any weather condition - so you can get on with your life.
Yes. Not only does your windshield provide the brace for your passenger-side airbag, it also plays a vital part in roof-crush protection in a roll-over accident. If your windshield loses adhesion on a collision or rollover, your safety is in jeopardy. This is why it is important that your auto glass work be done by a trained professional such as those employed by Glass America. View the importance of auto glass safety in this video.
Repair or Replacement?
When do I need replacement? When do I need repair?
Glass America is the industry leader in providing high quality windshield repair and replacement services in one of our service centers or at your location. Windshield repair is a convenient, cost effective way to repair minor chips and cracks in your car's front windshield. If your windshield damage looks like this (left) and the damage is not directly in the drivers line of vision, chances are good that your windshield can be repaired for a fraction of the cost of replacement. The repair process takes about 30 minutes and has a lifetime guarantee not to crack or spread. Even better, most insurance companies waive your comprehensive deductible so the repair could cost you nothing.
If the damage is more severe (right) then most likely your windshield will require replacement. At Glass America we use only the best quality replacement glass manufactured by only Original Equipment Manufacturers (OEM). Our technicians are extensively trained and certified to provide installations that meet or exceed Federal Motor Vehicle Safety Standards and car maker's recommendations.
Will you work around my schedule?
There's no surprise that Insurance Agencies and Insurance Companies have made Glass America one of the most highly recommended auto glass repair and replacement companies in the industry! Our Customer Service Specialists will make the scheduling process painless. We can accommodate even the most demanding schedules with flexible drive in service to any of our conveniently placed locations or our Mobile Service that brings us right to your doorstep. Either way your repair or replacement will be of the highest quality and convenience. Contact us today!
Do you accept most major insurances?
If you have comprehensive insurance with or without a deductible, all or a portion of the repair or replacement costs of the work performed may be covered. This means you only pay your applicable deductible and Glass America will direct bill your insurance company for any balance. If you do not have insurance to cover the required repairs, Glass America is competitively priced and accepts cash, checks and all major credit cards.
Will you deal with my insurance company for me?
Glass America's experienced team of Customer Service Representatives, are specialists in Insurance company coverage verification and billing requirements. No matter what Insurance company or Glass Network handles your glass coverage, Glass America is approved to complete repairs. Let us show you how easy we can make this complicated process.
How long can I expect this to take?
Most windshield repairs can be completed in less than 30 minutes. The average time for a windshield replacement is one to two hours depending on the vehicle and the required curing time for the polyurethane adhesive used to secure the glass into the vehicle. These time estimates apply to mobile or in shop work.